Irrigation Depot : Store Policies

STORE POLICIES

Customer Service
Satisfaction Guarantee
Payment Options
Prices
Sales Taxes
Shipping
Canceling Orders
Returns, Refunds and Exchanges
Privacy
Security
Ownership and Permitted Use of IrrigationDepot.ca

Customer Service

If you have questions or comments about our website. info@irrigationdepot.ca or you can call us at 514-581-5701.

If you're not comfortable ordering online, you can Fax your order at 514-324-0872. Order Form.

Satisfaction Guarantee

If for any reason you are unhappy with your on-line purchase we're committed to making it right. We will gladly refund, exchange or replace any product which fails to meet reasonable performance expectations. Within 15 days of your purchase.

Payment options

Irrigation Depot accepts VISA and MasterCard credit cards. We do not accept cash, cheques or COD for online orders.
Did you know that? The visa or Mastercard Zero Liability policy eliminates consumer liability for fraudulent transactions!
See the Visa Zero Liability Policy, Click here. See the MasterCard Zero Liability Policy, Click here.

Prices

Prices on this website are for on-line purchases only. Prices in-store may differ.

Sales Taxes

Orders delivered to Quebec (Canada). The 5% (GST) and the 8.5% (PST) are applied to orders delivered to Quebec addresses.

Orders delivered to Canada (excluding Quebec). Only the 5% (GST) will be applied to these orders, except for New Brunswick, New Foundland and Ontario who will be charged for the HST 13%. Nova Scotia who will be charged for the HST 15%. British-Columbia who will be charged for the HST 12%.

Orders delivered to USA. Canadian sales taxes do not apply to U.S. customers. Therefore, our U.S. customers are not charged any sales taxes, Canadian or American, provided their order is delivered to an address in the U.S.

International Customers. Any orders that must be shipped outside the Canada are considered as international in terms of taxe charges. Your country's taxes (import fees or duties) may apply on your purchase when they pass the customs. These fees vary from country to country. For more information, we strongly advise you to check with the Customs department in your country about its import policies.

Shipping

There are no delivery fees** in Expedited Parcel option for purchase over $69* (before taxes).
*A $4,85 handing charge per order applies.
**Extra fees may be applied if you choose Xpresspost option.
We deliver exclusively to civic address matching the credit card information.
We will not deliver to a P.O.Box.
Free shipping is only available for deliveries in Canada.
The International deliveries are subject to all the fees of delivery.

Delivery time for the following cities:

CITIES DAYS CITIES DAYS

Calgary 4 Québec 1

Charlottetown 3 Regina 4

Edmonton 4 Saint John 2
Fredericton 3 Saskatoon 4

Halifax 2 St-John's 4

Hamilton 2 Toronto 1
Happy Valley 6 Vancouver 5

Kitchener 2 Victoria 5

London 2 Whitehorse 7
Moncton 2 Windsor 2

Montréal 1 Winnipeg 3

Ottawa 1 Yellowknife 7

Add 1 day for the peripheral cities.

Canceling Orders

If you wish to cancel or modify an order, you must advise Irrigation Depot as soon as possible by E-mail or telephone. We will verify the status of your order and make any necessary changes without any charges. If your order has already been sent out when you call. If this should occur and you still wish to return a product, please refer to the Returns, Refunds and Exchanges section.

Returns, Refunds and Exchanges

Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging. If you are not satisfied with your order, you may exchange or return your product by mail.

THESE FEES ARE NON-REFUNDABLE (on all non-defective products):

15% Restocking fee
Shipping and handling charges

On purchases made with a credit card, the same card used to make the purchase will be credited with the refund. The credit will be made within 5 to 7 business days of us receiving and verifying the returned merchandise.

Step 1: Please fill out by E-mail at info@irrigationdepot.ca to request a Return Merchandise Authorization number. IMPORTANT: Packages returned without an RMA number will be refused.

Step 2: Simply return the product in the same condition as when you purchased it, with all manuals and accessories. When returning item(s), please indicate on the back of the invoice, or in an attached letter, the reasons for the return and your name and phone number. The invoice and/or sales receipt is required with all returns.

Irrigation Depot will not refund any return shipping charges (included a defective product) unless we made an error in order processing. Irrigation Depot is not responsible for any damage that may occur during shipment to the item(s) you are returning. For your own protection, you may wish to send your return by insured parcel post or courier.

Privacy

Your personal information shall not be used or disclosed for purposes other than those for which the information was collected, except with your consent or as required or permitted by law. Irrigation Depot does not supply personal information for third parties own use, such as by the sale of mailing lists.

Security

Our website uses SSL (Secure Sockets Layer), an industry standard security protocol. SSL sends your browser information that "encrypts" your order, changing all the information that you send back into a code that is extremely difficult to decipher.

Ownership and Permitted Use of IrrigationDepot.ca

The Website is the property of Irrigation Depot and is protected by Canadian and international copyright and other laws. Your use of the website does not transfer to you any ownership or other rights in the Website or its content. The Website is made available to you for four lawful, personal use only.