Irrigation Depot accepts PayPal, VISA and MasterCard credit cards.
We do not accept cash, cheques or COD for online orders. Did you know that? The visa or Mastercard Zero Liability policy eliminates consumer liability for fraudulent transactions!
See the Visa Zero Liability Policy, Click here. See the MasterCard Zero Liability Policy, Click here.
Orders delivered to Quebec (Canada). The 5% (GST) and the 9.975% (PST) are applied to orders delivered to Quebec addresses.
Orders delivered to Canada (excluding Quebec). The GST/HST rates are as follows:
| Provinces | On or after April 1, 2013 |
|---|---|
| Alberta | 5 % |
| British Columbia | 5 % |
| Prince Edward Island | 15 % |
| Manitoba | 12 % |
| New Brunswick | 15 % |
| Nova Scotia | 15 % |
| Nunavut | 5 % |
| Ontario | 13 % |
| Saskatchewan | 11% |
| Newfoundland and Labrador | 15 % |
| Northwest Territories | 5 % |
| Yukon | 5 % |
USA and International Customers. At the moment, we only ship to Canada.
Irrigation Depot reserves the right to cancel an online order at any time without notice.
When you order from Irrigation Depot, you will receive a confirmation email.
We usually ship all orders placed before 10 am EST on the same business day. Please note that an order placed during the weekend or on a holiday will ship on the following working day as we do not ship on non-business days.
The tracking number for every order is automatically emailed after shipping.
Delivery time for the following cities:
| CITIES | DAYS | CITIES | DAYS |
| Calgary | 4 | Quebec | 1 |
| Charlottetown | 3 | Regina | 4 |
| Edmonton | 4 | Saint John | 2 |
| Fredericton | 3 | Saskatoon | 4 |
| Halifax | 2 | St-John's | 4 |
| Hamilton | 2 | Toronto | 1 |
| Happy Valley | 6 | Vancouver | 5 |
| Kitchener | 2 | Victoria | 5 |
| London | 2 | Whitehorse | 7 |
| Moncton | 2 | Windsor | 2 |
| Montreal | 1 | Winnipeg | 3 |
| Ottawa | 1 | Yellowknife | 7 |
If you wish to cancel or modify an order, you must advise Irrigation Depot as soon as possible by E-mail only. We will verify the status of your order and make any necessary changes. If your order has already prepared when you E-mail (our order picking service works 7 days a week). It will not be possible to cancel the order without a restocking fee.
Reason: We work in real time, once your order is packaged, the shipping costs are paid and the postal label is already on your package.
If this should occur and you still wish to return a product, please refer to the Returns, Refunds and Exchanges section.
Defective exchanges for identical product within 15 days of purchase. After 15 days, please contact the manufacturer. IMPORTANT: Please open and inspect your order within 48 hours after receipt of your order (even if you are installing the product(s) at a later date, as any damage or missing product claims must be sent over Email with Fourty-Eight (48) business hours.
Most products sold Irrigation Depot are covered by manufacturer warranty. If you are having technical issues with a branded product (specifically controllers, wi-fi and solenoid valves) sold by us, we suggest you contact the manufacturer directly to resolve the issue prior to contacting us. Following are technical support line numbers for our leading suppliers.
| MANUFACTURERS |
|
Hunter® Industries |
|
Hydro-Rain® |
|
Hydro-Rain® WI-FI |
|
Irritrol® |
|
Orbit® |
|
Rain Bird® |
|
Toro® |
For all other warranty claims please contact us and we will assist you in resolving the issue.
If for any reason you are not completely satisfied with your purchases, Irrigation Depot will gladly give you a refund or exchange. Simply return the product by mail within 15 days in its original condition and packaging (including all manuals & accessories) along with the original receipts. The product should not be used.
Final Sale = No returns, no refunds on these products: All controllers, electronic products, wi-fi module, transformer, rain sensor, backflow device, pressure vacuum breaker, nozzle, solenoid, products cut on request and special orders.
THESE FEES ARE NON-REFUNDABLE (on all non-defective products):
On purchases made with a credit card, the same card used to make the purchase will be credited with the refund. The credit will be made within 5 to 7 business days of us receiving and verifying the returned merchandise. We do not accept returns on part of a kit. We take back the complete kit only. Examples: "zone kit", "plumbing kit" and all other "kits".
Step 1 : Please fill out by E-mail to request a Return Merchandise Authorization number. IMPORTANT: Packages returned without an RMA number will be refused.
Step 2 : Simply return the product in the same condition as when you purchased it, with all manuals and accessories. When returning item(s), please indicate on the back of the invoice, or in an attached letter, the reasons for the return and your name and phone number. The invoice and/or sales receipt is required with all returns.
Irrigation Depot will not refund any return shipping charges (included a defective product) unless we made an error in order processing. Irrigation Depot is not responsible for any damage that may occur during shipment to the item(s) you are returning. For your own protection, you may wish to send your return by insured parcel post or courier.
Your personal information shall not be used or disclosed for purposes other than those for which the information was collected, except with your consent or as required or permitted by law. Irrigation Depot does not supply personal information for third parties own use, such as by the sale of mailing lists.
Our website uses SSL (Secure Sockets Layer), an industry standard security protocol. SSL sends your browser information that "encrypts" your order, changing all the information that you send back into a code that is extremely difficult to decipher.
The Website is the property of Irrigation Depot division of Irrigation Canada and is protected by Canadian and international copyright and other laws. Your use of the website does not transfer to you any ownership or other rights in the Website or its content. The Website is made available to you for four lawful, personal use only.
