• Customer Service
  • Satisfaction Guarantee
  • Payment Options
  • Prices
  • Promotion - Coupon Code
  • Sales Taxes
  • Limitation of Liability
  • Order Confirmation
  • Shipping
  • Tracking Number
  • Delivery (We do not ship to PO boxes)
  • Modify an Order (It is no longer possible to modify an order)
  • Cancel an Order (fee applicable on all cancellations)
  • Warranty Product
  • Returns, Refunds and Exchanges
  • Privacy
  • Security
  • Ownership and Permitted Use of

Customer Service

If you have questions or comments about our website. We respond to all emails within 24 hours.

Satisfaction Guarantee

If for any reason you are unhappy with your online purchase we're committed to making it right. We will gladly refund, exchange or replace any product which fails to meet reasonable performance expectations. Within 15 days of your purchase.

Payment options

Irrigation Depot accepts PayPal, VISA and MasterCard credit cards.

We do not accept cash, cheques or COD for online orders. Did you know that? The visa or Mastercard Zero Liability policy eliminates consumer liability for fraudulent transactions!

See the Visa Zero Liability Policy, Click here. See the MasterCard Zero Liability Policy, Click here.


Prices on this website are for on-line purchases only. Prices in-store may differ.

Pomotion Online Rebate Code - Black Friday

Valid November 28 to November 30, 2019. Limit one (1) coupon per purchase.  No cash value, no rainchecks.  Discounts cannot be applied to previous purchases.  Offer cannot be combined with any other offers or coupons.
  • Purchases of $100-$299,99 (before taxes) required to receive 10% discount.
  • To redeem your online coupon code. Enter code BF10 at Checkout.
  • Purchases of $300 or more (before taxes) required to receive 20% discount.
  • To redeem your online coupon code. Enter code BF20 at Checkout.

Sales Taxes

Orders delivered to Quebec (Canada). The 5% (GST) and the 9.975% (PST) are applied to orders delivered to Quebec addresses.

Orders delivered to Canada (excluding Quebec). The GST/HST rates are as follows:

Provinces On or after April 1, 2013
Alberta 5 %
British Columbia 5 %
Prince Edward Island 15 %
Manitoba 12 %
New Brunswick 15 %
Nova Scotia 15 %
Nunavut 5 %
Ontario 13 %
Saskatchewan 11%
Newfoundland and Labrador 15 %
Northwest Territories 5 %
Yukon 5 %

USA and International Customers. At the moment, we only ship to Canada.

Limitation of Liability

Irrigation Depot reserves the right to cancel an online order at any time without notice.

Order Confirmation

When you order from Irrigation Depot, you will receive a confirmation email.


We usually ship all orders placed before 10 am EST on the same business day. Please note that an order placed during the weekend or on a holiday will ship on the following working day as we do not ship on non-business days.

Tracking Number

The tracking number for every order is automatically emailed after shipping.

Delivery in Canada Only We do not ship to PO boxes

  • There are no delivery fees** in Expedited Parcel option for purchase over $175* (before taxes). A $4.99 handling charge per order applies.
  • A flat rate $18.99 fee for shipping and handling ($14.00 + $4.99) is applicable to all purchases under $175.
  • We deliver exclusively to civic address matching the credit card information.
  • We do not ship to PO boxes.

Delivery time for the following cities:

Calgary 4 Quebec 1
Charlottetown 3 Regina 4
Edmonton 4 Saint John 2
Fredericton 3 Saskatoon 4
Halifax 2 St-John's 4
Hamilton 2 Toronto 1
Happy Valley 6 Vancouver 5
Kitchener 2 Victoria 5
London 2 Whitehorse 7
Moncton 2 Windsor 2
Montreal 1 Winnipeg 3
Ottawa 1 Yellowknife 7

Add 1 day for the peripheral cities.

Modify or Cancel an Order It is no longer possible to modify an order

If you wish to cancel or modify an order, you must advise Irrigation Depot as soon as possible by E-mail only. We will verify the status of your order and make any necessary changes.  If your order has already prepared when you E-mail (our order picking service works 7 days a week). It will not be possible to cancel the order without a restocking fee.

Reason: We work in real time, once your order is packaged, the shipping costs are paid and the postal label is already on your package.

If this should occur and you still wish to return a product, please refer to the Returns, Refunds and Exchanges section.

Warranty Product

Defective exchanges for identical product within 15 days of purchase. After 15 days, please contact the manufacturer. IMPORTANT: Please open and inspect your order within 48 hours after receipt of your order (even if you are installing the product(s) at a later date, as any damage or missing product claims must be sent over Email with Fourty-Eight (48) business hours.

Most products sold Irrigation Depot are covered by manufacturer warranty. If you are having technical issues with a branded product (specifically controllers, wi-fi and solenoid valves) sold by us, we suggest you contact the manufacturer directly to resolve the issue prior to contacting us. Following are technical support line numbers for our leading suppliers.


Hunter® Industries
Phone: 1-760-591-7383

Phone: 888-493-7672

Hydro-Rain® WI-FI
Phone: 1-800-763-2191
Wi-Fi HRC-400

Phone: 1-800-634-8873

Phone: 1-800-488-6156

Rain Bird®
Phone: 1-800-724-6247

Phone : 1-800-544-5364 customer-inquiry

For all other warranty claims please contact us and we will assist you in resolving the issue.

Returns, Refunds and Exchanges

If for any reason you are not completely satisfied with your purchases, Irrigation Depot will gladly give you a refund or exchange. Simply return the product by mail within 15 days in its original condition and packaging (including all manuals & accessories) along with the original receipts. The product should not be used.

Final Sale = No returns, no refunds on these products: All controllers, electronic products, wi-fi module, transformer, rain sensor, backflow device, pressure vacuum breaker, nozzle, solenoid, products cut on request and special orders.

THESE FEES ARE NON-REFUNDABLE (on all non-defective products):

  • 15% Restocking fee
  • Shipping and handling charges.

On purchases made with a credit card, the same card used to make the purchase will be credited with the refund. The credit will be made within 5 to 7 business days of us receiving and verifying the returned merchandise. We do not accept returns on part of a kit. We take back the complete kit only. Examples: "zone kit", "plumbing kit" and all other "kits". 

Step 1 :  Please fill out by E-mail to request a Return Merchandise Authorization number. IMPORTANT: Packages returned without an RMA number will be refused.

Step 2 :  Simply return the product in the same condition as when you purchased it, with all manuals and accessories.  When returning item(s), please indicate on the back of the invoice, or in an attached letter, the reasons for the return and your name and phone number. The invoice and/or sales receipt is required with all returns.

Irrigation Depot will not refund any return shipping charges (included a defective product) unless we made an error in order processing. Irrigation Depot is not responsible for any damage that may occur during shipment to the item(s) you are returning. For your own protection, you may wish to send your return by insured parcel post or courier.


Your personal information shall not be used or disclosed for purposes other than those for which the information was collected, except with your consent or as required or permitted by law.  Irrigation Depot does not supply personal information for third parties own use, such as by the sale of mailing lists.


Our website uses SSL (Secure Sockets Layer), an industry standard security protocol.  SSL sends your browser information that "encrypts" your order, changing all the information that you send back into a code that is extremely difficult to decipher.

Ownership and Permitted Use of

The Website is the property of Irrigation Depot division of Irrigation Canada and is protected by Canadian and international copyright and other laws. Your use of the website does not transfer to you any ownership or other rights in the Website or its content. The Website is made available to you for four lawful, personal use only.